Iridara

Support

Questions, problems, or a request about your data — here is how to reach us.

Email: [email protected]

Typical response time: Usually within 2–3 working days.

Languages: English, Română

For data-protection requests (access, export, deletion, withdrawing consent) we respond within one month, as set out in the Privacy Policy.

Frequently asked questions

What is Iridara?

Iridara is a wellness and education tool. You photograph or describe a meal, and it identifies the foods, estimates portions and nutrition, and gives you a Metabolic Integrity Score — a measure of food quality — plus coaching toward the goal you choose. It does not provide medical or diagnostic advice.

How accurate are the estimates?

Food identification, portions, macros and scores are estimates and can be wrong (typically ±20–25%). Iridara coaches on trends and habits rather than on any single number. We publish an honest grading of the evidence behind each part of the coaching on The science.

Where can I use it — web, iOS, Android?

The web app works in your browser today. The iOS and Android apps are coming soon; this page will be updated when they are available.

How do I export or delete my data?

In the app: Settings → Export my data for a copy of your data, and Settings → Delete my account & data to erase your account and everything in it. If you cannot sign in, email us and we will handle the request. See Privacy for the full detail, including how long residual copies remain in encrypted backups.

How do I manage or cancel a subscription?

Paid subscriptions, where sold, are billed through the Apple App Store or Google Play and are managed in your store account. They auto-renew unless cancelled at least 24 hours before the period ends. Refunds follow the applicable store's policy and your statutory consumer rights.

What are the age requirements?

You must be at least 16 to create an account. Weight-management coaching is not offered to anyone under 18; younger users receive only balanced, adequate-eating guidance.

I found a bug, or something looks wrong in my meal analysis.

Email us with what you saw and, if you can, roughly when it happened and which device you were using. Include what you did, what you expected, and a screenshot if you can — it makes fixes much faster.

Can Iridara help with a medical condition or an eating disorder?

No. Iridara is not a medical device and is not designed to diagnose, treat or manage clinical conditions. If you have or may have an eating disorder or another medical condition, please seek professional support. A good first step is your family doctor. If you need someone to talk to now, findahelpline.com lists free, confidential support lines in over 170 countries. In an emergency, call your local emergency number (112 in the EU).

How much does it cost?

The app is currently in closed testing and free for testers; final pricing will be announced at public launch. The free tier includes capture, the score, and your full history.